2016 Indiana Homeowners Insurance Complaint Index

The Indiana Department of Insurance publishes complaint indexes for each year.  According to the Indiana Department of Insurance:

The table uses the amount of each company’s premium and the number of closed complaints against the insurer during a calendar year to arrive at a complaint index. A complaint index of 1.00 means the insurer’s share of all complaints received is equal to its share of all the business written in Indiana. An index of 2.00 means that the insurer’s share of complaints is twice as large as its share of business written in Indiana. An index of 0.50 means that the insurer’s share of complaints is half as large as its share of business.

See the IDOI website.

Here is the Index for 2016 for Homeowners Insurance:

NAIC #                   Company Name                       Premium            # of Complaints    Index

19240 Allstate Ind Co 3,135,849 1 5.15 19232 Allstate Ins Co 39,591,393 3 1.22 17230 Allstate Prop & Cas Ins Co 45,547,280 5 1.77 37907 Allstate Vehicle & Prop Ins Co 49,856,801 8 2.59 19100 Amco Ins Co -8,748 1 DNC 19275 American Family Mut Ins Co 84,519,004 9 1.72 28401 American Natl Prop & Cas Co 3,655,934 1 4.42 42978 American Security Ins Co 227,871 1 DNC 10395 Citizens Ins Co Of The Midwest 11,915,176 2 2.71 29734 Conifer Ins Co 2,697,353 1 5.99 22640 Consolidated Ins Co 36,610,526 3 1.32 10921 CSAA Fire & Cas Ins Co 17,308,442 5 4.67 26263 Erie Ins Co 57,635,841 4 1.12 26271 Erie Ins Exch 47,829,824 4 1.35 14176 Hastings Mut Ins Co 14,902,465 1 1.08 13927 Homesite Ins Co Of The Midwest 16,020,294 3 3.03 29068 IDS Prop Cas Ins Co 7,122,894 4 9.07 21679 Illinois Farmers Ins Co 12,681,456 1 1.27 22624 Indiana Farmers Mut Ins Co 48,721,331 2 0.66 26123 Lightning Rod Mut Ins Co 9,917,072 2 3.26 33600 LM Ins Corp 11,695,953 1 1.38 34339 Metropolitan Grp Prop & Cas Ins Co 5,907,391 1 2.74 26093 Nationwide Affinity Co of Amer 19,378,362 1 0.83 23760 Nationwide Gen Ins Co 2,983,865 1 5.42 32700 Owners Ins Co 343,720 1 DNC 32905 Property Owners Ins Co 69,423,093 3 0.70 11215 Safeco Ins Co Of IN 80,179,080 3 0.60 19259 Selective Ins Co Of SC 10,859,545 1 1.49 23388 Shelter Mut Ins Co 13,640,080 1 1.18 42986 Standard Guar Ins Co 13,287 2 DNC 15199 Standard Prop & Cas Ins Co 5,376,584 1 3.01 25135 State Automobile Mut Ins Co 3,792,084 1 4.26 25143 State Farm Fire & Cas Co 505,746,115 24 0.77 28188 Travco Ins Co 40,455,080 3 1.20 27998 Travelers Home & Marine Ins Co 1,697,642 1 9.52 27120 Trumbull Ins Co 7,265,688 1 2.22 40118 Trustgard Ins Co 9,802,315 1 1.65 15288 United Farm Family Mut Ins Co 140,583,062 5 0.57 10861 Universal Prop & Cas Ins 5,432,316 2 5.95 15407 Wolverine Mut Ins Co 3,261,979 1 4.95

 

Subtotal Premium and Complaints	1,447,725,299	116
161 Companies with Zero Complaints	426,834,890
Total Premium and Complaints	1,874,560,189	116

Report does not include 161 companies with zero complaints DNC- did not calculate (premiums under $1 million)

None – No premium was reported during 2016.

Premium information from Property & Casualty Annual Statement Page 19, Line 4, Column 1