2011 Homeowners Complaint Index

2011 Homeowners Complaint Index published by Indiana Department of Insurance

          NAIC #                         Company Name                                                     Premium          # Complaints    Index

1

10921

ACA Insurance Company

15,557,785

10

1.53

2

14184

ACUITY, a Mutual Insurance Company

2,150,760

1

1.10

3

42579

Allied Property And Casualty Insurance Company

1,885,019

1

1.26

4

19240

Allstate Indemnity Company

2,061,563

8

9.22

5

19232

Allstate Insurance Company

52,887,120

22

0.99

6

17230

Allstate Property And Casualty Insurance Company

55,124,101

35

1.51

7

19100

AMCO Insurance Company

6,133,111

1

0.39

8

10111

American Bankers Insurance Company of Florida

2,031,850

4

4.68

9

19941

American Commerce Insurance Company

2,789,167

2

1.70

10

23450

American Family Home Insurance Company

2,561,578

3

2.78

11

19275

American Family Mutual Insurance Company

73,445,086

37

1.20

12

43494

American Hallmark Insurance Company of Texas

702,447

1

DNC

13

38652

American Modern Select Insurance Company

3,177,834

4

2.99

14

28401

American National Property And Casualty Company

4,089,805

2

1.16

15

19615

American Reliable Insurance Company

465,336

1

DNC

16

42978

American Security Insurance Company

459,023

5

DNC

17

19976

Amica Mutual Insurance Company

3,370,501

1

0.70

18

19062

Automobile Insurance Company Of Hartford

724,731

2

DNC

19

18988

Auto-Owners Insurance Company

18,888,986

31

3.90

20

16713

Buckeye State Mutual Insurance Company

2,897,318

1

0.82

21

20117

California Casualty Indemnity Exchange

911,558

1

DNC

22

10677

Cincinnati Insurance Company

30,956,192

8

0.61

23

10395

Citizen’s Insurance Company Of The Midwest

11,926,377

6

1.20

24

40649

Economy Premier Assurance Company

1,850,051

1

1.28

25

21326

Empire Fire And Marine Insurance Company

1,334,074

1

1.78

26

26271

Erie Insurance Exchange

56,497,810

21

0.88

27

24201

Farmers Automobile Insurance Association

14,939,625

3

0.48

28

21652

Farmers Insurance Exchange

16,825,161

7

0.99

29

16578

Fidelity National Property and Casualty Insurance Co

None

1

DNC

30

11185

Foremost Insurance Company

5,235,823

8

3.63

31

11800

Foremost Property And Casualty Insurance Company

1,427,742

1

1.66

32

41513

Foremost Signature Insurance Company

2,637,133

3

2.70

33

14044

Goodville Mutual Casualty Company

696,669

2

DNC

34

22098

Grain Dealers Mutual Insurance Company

814,419

2

DNC

35

42331

Guideone America Insurance Company

246,377

2

DNC

36

15032

GuideOne Mutual Insurance Company

3,006,855

4

3.16

37

14125

Hamilton Mutual Insurance Company

1,963,580

2

2.42

38

22292

Hanover Insurance Company

3,036

1

DNC

39

23582

Harleysville Insurance Company

None

1

DNC

40

14516

Harleysville Lake States Insurance Company

3,365,292

1

0.71

41

19682

Hartford Fire Insurance Company

298,167

2

DNC

42

37478

Hartford Insurance Company Of The Midwest

10,185

1

DNC

43

30104

Hartford Underwriters Insurance Company

3,564,254

1

0.67

44

14176

Hastings Mutual Insurance Company

16,085,344

8

1.18

45

13927

Homesite Insurance Company of the Midwest

11,756,150

21

4.24

46

27570

Hoosier Insurance Company

5,884,044

1

0.40

47

22578

Horace Mann Insurance Company

878,689

2

DNC

48

21679

Illinois Farmers Insurance Company

18,902,844

6

0.75

49

27960

Illinois Union Insurance Company

None

1

DNC

50

22624

Indiana Farmers Mutual Insurance Company

36,542,921

17

1.11

51

22659

Indiana Insurance Company

36,926,069

14

0.90

52

42404

Liberty Insurance Corporation

9,414,087

2

0.50

53

23035

Liberty Mutual Fire Insurance Company

21,322,337

12

1.34

54

26123

Lightning Rod Mutual Insurance Company

8,254,155

1

0.29

55

21229

MemberSelect Insurance Company

9,164,403

6

1.56

56

23353

Meridian Security Insurance Company

18,262,284

6

0.78

57

34339

Metropolitan Group Property And Casualty Insurance Co

4,989,679

2

0.95

58

26298

Metropolitan Property And Casualty Insurance Company

13,248,230

1

0.18

59

16764

Miami Mutual Insurance Company

461,166

4

DNC

60

23434

Middlesex Insurance Company

(159)

1

DNC

61

14621

Motorists Mutual Insurance Company

7,370,666

5

1.61

62

20184

National Mutual Insurance Company

7,611,727

2

0.62

63

26093

Nationwide Affinity Insurance Company of America

5,243,998

3

1.36

64

23779

Nationwide Mutual Fire Insurance Company

17,359,424

15

2.05

65

27740

North Pointe Insurance Company

2,566,465

9

8.33

66

32700

Owners Insurance Company

21,337,676

3

0.33

67

24228

Pekin Insurance Company

6,814,978

2

0.70

68

38784

Progressive Southeastern Insurance Company

4,568,788

8

4.16

69

34690

Property And Casualty Insurance Company Of Hartford

10,283,437

2

0.46

70

32905

Property-Owners Insurance Company

22,711,739

7

0.73

71

27065

Rockford Mutual Insurance Company

61,969

1

DNC

72

24740

Safeco Insurance Company Of America

8,170,886

3

0.87

73

41297

Scottsdale Insurance Company

None

2

DNC

74

19259

Selective Insurance Company Of South Carolina

8,592,383

4

1.11

75

39926

Selective Insurance Company of the Southeast

1,558,667

4

6.10

76

11000

Sentinel Insurance Company, Ltd.

2,948,256

3

2.42

77

24988

Sentry Insurance A Mutual Company

3,938,445

2

1.21

78

23388

Shelter Mutual Insurance Company

10,096,785

8

1.88

79

19070

Standard Fire Insurance Company

11,686,437

8

1.63

80

15199

Standard Mutual Insurance Company

6,226,320

5

1.91

81

25135

State Automobile Mutual Insurance Company

6,520,884

2

0.73

82

25143

State Farm Fire and Casualty Company

412,390,582

110

0.63

83

22683

Teachers Insurance Company

2,406,702

2

1.97

84

28188

Travco Insurance Company

26,155,673

10

0.91

85

40118

Trustgard Insurance Company

6,981,723

3

1.02

86

15288

United Farm Family Mutual Insurance Company

125,550,381

31

0.59

87

25941

United Services Automobile Association

17,260,366

3

0.41

88

10915

Unitrin Direct Property & Casualty Company

87,836

1

DNC

89

25968

USAA Casualty Insurance Company

10,657,717

1

0.22

90

18600

USAA General Indemnity Company

2,389,371

1

0.99

91

15350

West Bend Mutual Insurance Company

4,676,123

1

0.51

92

26131

Western Reserve Mutual Casualty Company

5,401,917

1

0.44

93

24112

Westfield Insurance Company

4,259,394

2

1.12

94

24120

Westfield National Insurance Company

12,410,910

4

0.77

95

15407

Wolverine Mutual Insurance Company

4,586,239

3

1.55

Subtotal Premium and Complaints                                                    1,422,890,608                         628

64 Companies with Zero Complaints                                                          69,257,211

Total Premium and Complaints                                                          1,492,147,819                         628

Report does not include 64 companies with zero complaints

DNC- did not calculate (premiums under $1 million)

None – No premium was reported during 2011.

Premium information from Property & Casualty Annual Statement Page 19, Line 4, Column 1

For further explanation of this information, visit the IDOI website at http://www.in.gov/idoi/2551.htm